http://www.htmagazine.com/ME2/dirmod.asp?sid=&nm=&type=MultiPublishing&mod=PublishingTitles&mid=3E19674330734FF1BBDA3D67B50C82F1&tier=4&id=F5613D3AAF9740088C240828ABB1EB6F
I just read an article about Luxury IT in Las Vegas. As you know Las Vegas has been the center of innovation for the world during the past decade. On the international scale, European and asian properties have offered a level technology but not at the level of Las Vegas. With this joint venture between MGm Mirage and Dubai World, opening in Las Vegas late next year, the USA set a new benchmarche for luxury-meets-technology in the hopsitality industry.
This project of $ 9 billion will offer a very High level of technology in guest rooms. This project will feature a 61-story, 4,000-room gaming resort, and three luxury non-gaming hotels including Las Vegas' first Mandarin Oriental, The Harmon Hotel, Spa & Residences and Vdara Condo Hotel.
Here's a snapshot of what guests can expect in their guestrooms: keyless locks using RFID technology. Upon entering, the room will recognize a first-time visitor and automatically part the curtains to show off the view while raising the lights and powering-up the television. Room preferences can be customized via the 42-inch LCD HDTV and will be remembered for future stays. The wake-up experience incorporates controlled settings that adjust the temperature and music, while opening the curtains to wake guests gently. Likewise, pressing a single button will ready the room for bedtime, turning off lights, TV, etc.
In my opinion, i think it’s very important for hospitality industry that one city develop a concept of hotels where luxury meets lechnology. I think that technology can really imporve the guest expérience. It’s give a value added to the hotel, it helps the Customer to feel at home. Nowadays, in this hard competitive market, hotels has to get some of the new technologies if they want to stay competitive. I think that business customers are into the new technologies instead of leisure customers which prefers classical service. So we have to be carefull, with all this technology because some customers doesn’t like it and prefer the « normal » way. It seems that technology innovation can differenciate the kind of Customer, you will have in your hotels.
1 commentaire:
Dear PIERO! I am so surprised to read about your opinion concerning the use of the new technologies in Hospitality industry. Indeed I have just read an article in Hospitality upgrade about the main place of a good technology concerning the collect of guests data and the establishment of guest profiles useful for marketing plan.
In others words I totally agree with you. new technologies represent the key component for the future strategy of hotels or restaurants in order to be more concerned about needs and expectations of their guests. but new technologies have to be used carefully because as you said , it could be misunderstand by guests like a lack of privacy or superficiality...
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